Government-Public-Services
Personae and journey map creation for citizens, employees and partners in the assistance measure
When Satisfaction Scores Hide the Real Problem: A Service Research Study for the Curateur Public du Québec.
Website Information Architecture and Organization for the Régie des alcools, des courses et des jeux
To support the redesign of their website and better serve their diverse clientele, we collaborated with the Régie to develop a new site structure and information architecture.