Simplified process for the assistance measure renewal

Details

This project aims to simplify the renewal process for the assistance measure in order to make it easier for individuals who wish to continue their measure with the same participants, while still complying with the legal requirements for renewal.
The project team worked to design and document a process and user journeys adapted to this new simplified approach. The principle relies on reusing information already available from the current measure, allowing most of the data required for the new application to be pre-filled. As a result, the applicant only needs to review and confirm certain key information before submitting the renewal request, including the same assistants and stakeholders.
This simplification aims to reduce the administrative burden for citizens while maintaining the legal framework and the security safeguards required by law. By integrating this new process into the documented user journeys, the project helps ensure consistency within the system and improves the overall experience for assisted individuals.
In summary, this initiative promotes a smoother, more accessible, and more efficient process while supporting the continuity of the assistance measure for citizens who already benefit from it.